Shipping And Delivery

You can check further details in our General terms and conditions.

We process your order in an average period of two business days, except as otherwise noted on our website.

You will receive an automated email at the time the products are shipped, provided that the email address you’ve registered is correct. Receipt of this email indicates the beginning of the delivery times mentioned above.

SHIPPING

DELIVERY METHOD	DELIVERY PERIOD*	FROM
Lettre suivie Australia	48 -72 hrs	2,30 € TTC
Lettre suivie Europe	48 -72 hrs	8 €TTC
Lettre suivie Internationale	48 -72 hrs	9 €TTC
Colissimo	48-72 hrs	5,94€ TTC
Chronopost 18 Domicile	24 hrs	14,31€ TTC
Colissimo Domicile O.M	5 to 10 days	10,70€ TTC
Colissimo Domicile Europe	3 to 7 days	9,07€TTC
Colissimo Expert Internatioal	2 to 10 days	2,13€ TTC
UPS Standard	24-48 hrs	7,41€TTC
Happy Post / Local Post Office USPS	6 to 13 days	19,46€TTC

*The time frames are indicative and are given in working days from the moment you have received the confirmation the product has being shipped.

DELIVERY TO FRANCE

STANDARD DELIVERY

COLISSIMO
Deliveries by Colissimo are made within 48 hours to 72 hours after shipment from Monday to Saturday morning, excluding public holidays. The package is remitted to you upon signature or within your mail box at the shipping address indicated on the order form. If no one is present, Local courrier will leave a notice of attempted delivery so that you can pick up the package at the nearest post office. In Australia packages are held at the post office for 15 calendar days (local office rules will apply). If the package is not retrieved within the time period imposed by the shipper, the package will be returned to Pourquoi Princesse.

LETTRE SUIVIE (TRACKED LETTER)
Deliveries by Lettre Suivie (French National Post Services) are made within 48 hours to 72 hours after shipment from Monday to Saturday morning, excluding public holidays. The package is remitted directly within your mail box at the shipping address indicated on the order form.

EXPRESS DELIVERY

CHRONOPOST 18
Packages shipped by Chronopost will be delivered within 24 hours after shipment from Monday to Friday, excluding public holidays. The package is remitted upon signature at the shipping address indicated on the order form. You must be sure to provide all information required for access to the place of delivery (such as intercom, building, apartment number) as well as a telephone number where he or she can be reached. If no one is present, delivery service will leave a notice of attempted delivery so that You can pick up the package at the nearest post office. If the package is not retrieved within the time period imposed by the shipper, the package will be returned to Pourquoi Princesse.

UPS STANDARD MONOCOLIS
Delivery to your home will take place within 1 to 2 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip and it must be signed for upon delivery.

If there is no one present to sign for the package, UPS will contact you by telephone to arrange a delivery during the next three working days. If the shipper does not deliver the package, it will be returned to POURQUOI PRINCESSE.

DELIVERY TO FRANCE / OVERSEAS TERRITORIES (OM)

Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, French Guiana, Mayotte and St-Pierre-et-Miquelon..
Zone OM2: New Caledonia and its dependencies, French Polynesia, the Wallis and Futuna Islands and the French Southern and Antarctic Territories.

COLISSIMO DOMICILE

Deliveries by Colissimo are made within 5 to 10 days after shipment from Monday to Saturday morning, excluding public holidays and maximum of 10 days depending on the destination. The package is remitted to you upon signature or within your mail box at the shipping address indicated on the order form. If no one is present, Local courrier will leave a notice of attempted delivery so that you can pick up the package at the nearest post office. In Australia packages are held at the post office for 15 calendar days (local office rules will apply). If the package is not retrieved within the time period imposed by the shipper, the package will be returned to Pourquoi Princesse.

DELIVERY TO EUROPE CLASSIC

STANDARD DELIVERY COLISSIMO DOMICILE EUROPE

Zone 1: Germany, Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Spain (excluding specific territories), Portugal (excluding specific territories), United Kingdom, Ireland, Italy.
Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania , Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland.
Zone 4: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.

Deliveries by Colissimo for Europe are made within 3 to 7 days after shipment from Monday to Saturday morning, excluding public holidays and maximum of 10 days depending on the destination. The package is remitted to you upon signature or within your mail box at the shipping address indicated on the order form. If no one is present, Local courrier will leave a notice of attempted delivery so that you can pick up the package at the nearest post office. Packages are usually held at the local post office for 15 calendar days (however, please check your local office rules that will apply). If the package is not retrieved within the time period imposed by the shipper, the package will be returned to Pourquoi Princesse.

DELIVERY TO EUROPE EXTENDED AND INTERNATIONAL

STANDARD DELIVERY COLISSIMO EXPERT MONDE

Zone 1 : Allemagne, Belgique, Luxembourg, Pays-Bas. 
Zone 2 : Autriche, Espagne**, Irlande, Italie, Portugal**, Royaume-Uni.
Zone 3: Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède, Suisse.
Zone 4: Croatie, Finlande, Grèce, Islande, Maghreb, Malte, Norvège, Roumanie, Turquie, territoires spécifiques Espagne et Portugal autres pays Europe de l’Est.
Zone 5 : Australie, Canada, Chine, Corée du sud, États-Unis, Hong Kong, Inde, Israël, Japon, Russie , Singapour, Thaïlande, Vietnam.
Zone 6: Afrique (hors Maghreb), Amériques (hors Etats-Unis et Canada), Moyen-Orient, autres pays d’Asie, Océanie (hors Australie).

Deliveries by Colissimo are made within 3 to 7 days after shipment from Monday to Saturday morning, excluding public holidays and maximum of 10 days depending on the destination. The package is remitted to you upon signature or within your mail box at the shipping address indicated on the order form. If no one is present, Local courrier will leave a notice of attempted delivery so that you can pick up the package at the nearest post office. Packages are usually held at the local post office for 15 calendar days (however, please check your local office rules that will apply). If the package is not retrieved within the time period imposed by the shipper, the package will be returned to Pourquoi Princesse.

HAPPY POST // LOCAL POST SERVICES / USPS
Zone 1: US
Zone 2 : Canada

Deliveries by Happy Post are made within 6 to 13 days after shipment from Monday to Saturday morning, excluding public holidays and maximum of 10 days depending on the destination. The package is remitted to you upon signature or within your mail box at the shipping address indicated on the order form. If no one is present, Local courrier will leave a notice of attempted delivery so that you can pick up the package at the nearest post office. Packages are usually held at the local post office for 15 calendar days (however, please check your local office rules that will apply). If the package is not retrieved within the time period imposed by the shipper, the package will be returned to Pourquoi Princesse.

TO BE NOTED

The indicated delivery times are general time frames established by the shipping company. They are given in working days from the moment you have received the confirmation the product has being shipped.

For items that are not immediately available and proposed on the shop to be « preordered » a time frame of their availability in our warehouse is indicated on the product page. Please be sure to check this time frame as these time frames are on top of package delivery time depending on the courrier chosen.

Shipping fees showed here are indicated as an average information . You can calculate the exact shipping fees for your basket by entering the delivery country, without having to log into your account or create an account, and before the payment stage.

Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items, in the fairest way possible.

If you can’t find your country and you want to buy our collection ! please contact our Customer Service Team at the following address : [email protected]

TAXES AND CUSTOMS

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.